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SMS & Messaging Terms

Last updated: November 6, 2026

This page describes how Think Bold Solutions LLC (thinkBOLD Solutions), the company that operates Union Connect Pro ("Union Connect Pro," "we," "us," or "our"), uses SMS text messaging, both messages we send directly and messages sent through our platform by the locals that use it. It applies alongside our Terms of Service and Privacy Policy.

Program Description

Union Connect Pro's own text messages are sent by thinkBOLD Solutions, the registered sender for this program. They go to:

  1. Prospective and current Union Connect Pro locals, for account verification, billing and payment notices, onboarding steps, appointment reminders related to your Union Connect Pro account, and customer support responses.
  2. Members and contacts of locals that use Union Connect Pro. Union Connect Pro is a software platform that fire service union locals and their officers use to communicate with their own members, including by text message. If you have received a text from a local using Union Connect Pro, that message was sent by that local, using Union Connect Pro's platform, to a number that local has on file for you (see "Platform Messaging" below).

Message Frequency

Message frequency varies with your account activity, the notices your local sends and the notifications you have opted into. Message and data rates may apply.

By providing your mobile number and opting in, for example by checking the SMS consent box during signup, or by texting in to one of our numbers, you consent to receive text messages from thinkBOLD Solutions (Think Bold Solutions LLC) related to your Union Connect Pro account. Consent to receive SMS is never a condition of purchasing any product or service. The consent checkbox is unchecked by default; you must actively opt in.

Opt-Out (STOP) and Help (HELP)

Reply STOP at any time to any message from thinkBOLD Solutions or Union Connect Pro to opt out. You will receive one confirmation message and no further messages from that program. Reply HELP for assistance, or contact us at info@unionconnect.app.

We honor STOP, UNSUBSCRIBE, CANCEL, END, and QUIT as valid opt-out keywords across all Union Connect Pro-originated messaging programs.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

No Sale or Sharing of Opt-In Data

We do not sell, rent, or share mobile phone numbers or SMS opt-in data collected for messaging purposes with third parties for their own marketing use. Opt-in data is used solely to deliver the messaging program you signed up for and is handled according to our Privacy Policy.

Platform Messaging: For Locals Using Union Connect Pro

If you are a Union Connect Pro local and use our platform to send text messages to your own members and contacts, you are solely responsible for:

  • Obtaining valid, documented consent from each recipient before texting them, in a form that satisfies the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
  • Including required disclosures (sender identity, message purpose, frequency, "Msg & data rates may apply," and opt-out instructions) in your own opt-in flow.
  • Honoring opt-out requests from your members and contacts immediately.
  • Using the messaging features only for lawful purposes, consistent with our Acceptable Use Policy.

Union Connect Pro provides the technical means to send messages; it does not verify or guarantee that any individual local's use of those means complies with applicable law. Union Connect Pro reserves the right to suspend messaging access for any account whose use risks carrier compliance for the platform as a whole.

Contact

Questions about this messaging program: info@unionconnect.app.